Policies
Much of this was mentioned in our contract but here are a few topics I get asked often.
Initial Payment - Reserves the session date and time. Non-refundable and retained if the client cancels. If rescheduling is necessary, the payment can be held for one year otherwise is retained.
Travel Fee - A non-refundable travel fee applies for sessions over 30 miles from Mariah Farmer Photography's location and amount agreed upon before signing the contract.
Payment - Cash is my preferred method of payment. I can a accept card and PayPal. Full payment is due the day of your session.
Refunds - Reshoots are up to my discretion, and refunds aren’t offered for things like clothing, makeup, weather, or if your horse isn’t cooperating. Since style is subjective, refunds won’t be given if you’re unhappy with the look as long as the images meet my usual standards. If you’re late by 30 minutes or more, the session may be canceled, with initial payments and travel fees retained to cover lost business.
Reschedule or Cancelations - If the session needs to be rescheduled due to weather, illness, or emergencies, I’ll do my best to accommodate a new date. If we can’t agree on a new date, I’ll refund any payments made, except for the initial payment and travel fee.
Inclement Weather - I constantly check the weather leading up to your session. If it’s going to be raining obviously we will need to find a new date. I will let you decide if you want a to reschedule if it’s overcast. Overcast sessions still look great but if you are wanting that sunset glow then we should reschedule
Punctuality - Please make sure you and your horse are ready at the agreed time for our session. I can't guarantee the best results if you're late.
Attire - I'm not responsible for your outfit or tack choices, but I can offer suggestions before the session. Ultimately, the final decision is yours, and I won’t issue refunds if you’re unhappy with the images because of those choices. If needed, we can schedule another session at full price. For bridal sessions, I’m not liable for any damage to your wedding dress. You understand the risks and take responsibility if your dress gets stained or torn during the shoot.
Editing - You’ll receive only edited images, as I don’t provide RAW or unedited files. If you request additional edits, I may decline or charge a fee. Re-editing images, including adding filters, is not allowed.
Sharing Your Images - You may share your digital images on social media (FB, IG, or your own website). Please contact me first before sharing with a third party (trainer, online publishing, magazine, etc.).
Turn Around Time - Within 5 weeks you will have access to your gallery.
Make Your Selections on Time - Once you have received your preview gallery you will have 60 days to make your final selections for me to edit. If you have not selected your final images within that 60 days, I will make your selections for you and deliver your digital images with no further obligation to change the selected images, trade images, or re-edit images. If you are dissatisfied with my selections, you can purchase additional images from your gallery later on so it's important to make your selections within 60 days.
Camera Failure - If digital files are lost, stolen, or damaged due to reasons beyond my control, I may offer a refund or schedule a reshoot. If some originals are lost, the refund will be prorated based on the percentage lost. I’m not liable for any images beyond the final delivery.
Injuries - I’m not responsible for any injuries to participants. You’re responsible for yourself, children, horses, and pets, and you release me from any claims. I strongly advise against posing on horses without a helmet, and you assume all risks involved. I reserve the right to terminate the session if there’s any inappropriate or unsafe behavior. You acknowledge the risks associated with handling horses and agree to hold me harmless for any personal injuries or injuries to your animals during our session.
Payment - You agree to pay the total fee in your invoice the day of the session. If you don’t pay—you won’t receive any pictures. You can set up a payment plan, but I’ll only deliver images and products once the balance is paid.
Printing Your Images - Your digital images do not include a print release. Meaning, you may not print your images except through your online gallery. Your gallery will include a personalized store where you can purchase prints, canvas, acrylic, and much more. Learn more HERE
#NoFilter - It hurts my soul when I see a client add a filter to their images. I spent many hours perfecting your images and to see it undone with a filter is sad.